FAQs

At Viessmann, we pride ourselves not just in offering the most reliable heating and energy solutions, but also in being a knowledge leader in the field. Whether you have questions about water heaters or water purifiers or would like to find out more about how to make your home more energy efficient, our experts are always on hand to provide clear and easy to understand advice on a wide range of topics. To help you find the answers you are looking for quickly, we’ve listened to what are customers are asking and put together a series of FAQs that cover all the most common questions.

Water Heaters

Got a question about your electric water heater? Find everything you need to know including technical and general queries. Uncover insights on maintenance tips, troubleshooting guides, and more, ensuring your water heating experience remains efficient and worry-free.

Water Purifiers

Got a question about your water purifiers? Find everything you need to know about our water purifiers including technical and general queries. Uncover insights on maintenance tips, troubleshooting guides, and more to ensure your water purifier delivers clean water every time.

Air Purifiers

Got a question about your air purifiers? Find everything you need to know about our air purifiers including technical and general queries. Uncover insights on maintenance tips, troubleshooting guides, and more, ensuring your air purification experience remains efficient and worry-free.

An engineer repairing some plumbing piping.

ViCare

Find everything you need to know about ViCare

We hope that the above FAQ sections have provided the information you were looking for but if you still have questions,

Looking for more specific advice for your Viessmann electric water heaters or water softeners and purifiers, or an experienced opinion on configuring and installing heating systems?

Contact Viessmann

Write to us anywhere, anytime

Looking for more specific advice for your Viessmann electric water heaters or water softeners and purifiers, or an experienced opinion on configuring and installing heating systems? Fill in our form and we will get back to you as soon as we can.

Go to Contact form

Talk to our customer care

Prefer to speak to us directly? We are just a phone call away.

Commercial and Industrial
Phone: +65 6970 8409

Water Solutions
WhatsApp: +65 8028 0468

Mondays to Fridays: 9am to 6pm (excluding public holidays)

Get self-help tips

In our Download Centre, we provide you with quick access to the manuals of your Viessmann products. Simply select the appropriate product category to get installation and maintenance advice at your fingertips.

Go to Download Centre